At Selace Fashion Store, all our gowns are fully customized and made to order. Because each gown is tailored specifically for you, we do not accept exchanges or refunds unless the item received is damaged or incorrect.
1. Eligibility for Returns
You may request a return only if:
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The item you received is damaged, defective, or incorrect.
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You contact us within 3 days of receiving your order.
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You provide photos or videos of the issue.
2. Non-Returnable Items
The following items cannot be returned:
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Customized or personalized products (all Selace gowns).
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Any item not received in damaged or incorrect condition.
3. Refund Process
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Once your return request is reviewed, we will notify you of approval or rejection.
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If approved, a refund or replacement will be issued.
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Refunds are processed to your original payment method.
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Processing may take 5–7 business days, depending on your payment provider.
4. Exchanges
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Because all gowns are custom-made, we do not offer exchanges for size, color, or style.
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Exchanges apply only if the item received is damaged or incorrect.
5. Damaged or Incorrect Items
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If your order arrives damaged or incorrect, please contact us within 3 days.
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We will review the case and arrange a replacement or refund if applicable.
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Return shipping costs will be covered only if the issue is due to our error.
6. Shipping Costs
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Customers are responsible for shipping fees for any return unless the product received is damaged or incorrect.
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Shipping fees are non-refundable unless due to our error.
7. How to Start a Return
To initiate a return for a damaged or incorrect item, contact us at:
📧 contact@selace.fashion
Please include:
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Your order number
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A description of the issue
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Photos or videos of the item
8. Contact Us
If you have any questions about our Return & Refund Policy, you can reach us anytime:
Selace Fashion Store
📞 Phone: +965 61005113
📧 Email: contact@selace.fashion