FREQUENTLY ASKED QUESTIONS
Orders within Kuwait usually take 3-5 business days, while international orders may take 10-12 business days.
We do not accept returns or exchanges. The only exception is if the item you receive is damaged, defective, or incorrect due to our mistake.
Please contact us within 3 days of receiving your order and include photos/videos of the issue. We will review and resolve it by replacement or refund.
Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can track your parcel directly on the courier’s website.
Yes, all gowns are available in custom sizing. Some gowns also come in custom colors, noted in the product description.
Yes, we ship worldwide through DHL and trusted couriers.
We provide a size chart with every gown, and since we offer custom sizing, you can enter your exact measurements at checkout.
Currently, we only accept secure online payments.
Yes, you may cancel your order by contacting us within 12 hours of placing it. After this period, the order will already be processed and cannot be canceled.